Summary: 'Agentic AI'—systems that can autonomously plan, execute, and adapt multi-step workflows—represents the next wave beyond chatbots and copilots. But the market is flooded with 'agent washing'—only ~130 of thousands of claimed vendors offer legitimate agent technology.

Outcome: Clear understanding of agentic AI landscape and readiness considerations

Takeaway: Red flags for 'agent washing' and 2026-2027 planning guidance

Key Discussion Points:

• What 'agentic AI' actually means and how to identify vendor 'agent washing'
• Three agent categories ready for mid-market deployment
• Copilot Studio walkthrough: building a functional agent without coding
• Customer service agents: capabilities and limitations
• IT support agents: helpdesk automation
• Data retrieval agents: self-service information access
• Red flags to watch: multi-agent orchestration, fully autonomous decision-making, unclear ROI
• 2026-2027 planning guidance
• Infrastructure and data requirements
• Building vs. buying agent capabilities