Summary:

AI pilots are everywhere—but measurable operational impact remains elusive. This session explores how organizations can close the Operational AI Gap by combining Dynamics 365, Copilot, and AI agents with a modern, AI-powered integration strategy. We’ll show how Celigo enables businesses to go beyond the Microsoft stack to connect SaaS applications, EDI, APIs, and agentic workflows—ensuring AI operates on trusted, real-time data across the enterprise. Attendees will learn how to move from disconnected AI experiments to scalable, governed, and outcome-driven operations.

Takeaways:

• Understand why most AI initiatives stall before delivering operational value
• Learn why integration—not just AI—is the foundation for successful Copilot and AI agent adoption
• See how to extend Dynamics 365 AI capabilities across non-Microsoft systems
• Discover how AI-powered integration improves data quality, automation, and error resolution
• Walk away with a framework for building a scalable, future-ready integration strategy for AI

Key Discussion Points:

• What is the Operational AI Gap and why it matters
• Limitations of AI within siloed or Microsoft-only environments
• The role of integration in enabling AI (SaaS, EDI, APIs, and agentic flows)
• How Celigo supports cross-platform orchestration for Dynamics 365
• Embedding AI into workflows vs. using standalone AI tools
• AI-assisted integration: mapping, monitoring, and error management
• Real-world use cases of AI agents and Copilot in integrated environments
• Best practices for governance, scalability, and measurable ROI in AI initiatives